Annual LMS Support & Maintainance

Our Support team will ensure you are getting 100% performance from your LMS site.

Technical and Functional Support

Does your vendor have no idea about your business and how you use the LMS?  Are you locked into a long-term contract and only hear from your vendor – magically – at renewal time? Have you survived so many mergers that you don’t know the name of your LMS vendor or your contact anymore?  If you have questions, concerns or malfunctions is it almost impossible to get your vendor on the phone or get any personalized help?

We have the the answer to your problem – a hosted learning management implementation or just the technical/functional support for you.

Our work does not end at providing an LMS solution. Our team ensures you are getting 100% performance from your LMS site. Support issues are handled by our support ticketing system. Our experts can help for a smooth experience of your learners. We work as a back office of various organizations and universities. Be it simple LMS course upload or helping student in urgency, we are always there!

Some of the Benefits of our HelpDesk

  • Best practices to maximze the usage

    Sharing best practices from the industry and making changes based on that so that your learners can adopt quickly.

  • Faster turn around

    You get rapid solution for any issues, be it about technical errors or performance of server etc.

  • Uptime

    Our experts are always avaialble 24/7 to ensure smooth running of your application.

  • High performance and speed

    We ensure there is no issue with speed, disc size, bandwidth to have seamless experience of learning by your users

“I used the team from LMSofIndia to help re-engineer, update and enhance our suite of vocational distance educational subjects. They were extremely professional, worked quickly but accurately, and were very cost effective in relation to other resources available to me at the time in Australia. I recommend LMSofIndia for any LMS development or administration tasks.”

Dylan Rabie | Head of Learning Technologies, Study Group Australasia.

Key Areas and Features

BEST PRACTICES
  • Frontpage and navigation settings
  • Server and site policies
  • Enable/Disable of blocks and modules
  • Manage Conditional activities and completion tracking
  • Certificate features
  • Feedback and questionnaire
  • Automated backup settings
  • Video and heavy volume content management
  • Theme configuration and set up
  • LDAP and other authentication, enrolment
  • Using files from various repositories

Our expert team is capable of handling any features of course administration, site administration, server administration.

HOSTING
  • Domain and DNS configuration
  • Help using Content Delivery Network (CDN)
  • SSL certificate installation
  • Patches, installation of new Moodle modules as requested by Client
  • Technical troubleshooting of Moodle environment
  • LMS database administration
  • Performance monitoring
  • Data backup
  • Maintenance planning.
  • Other tasks as needed
HOW-TO's
  • Create custom role and assign capabilities
  • Setting up and configuring groups
  • Upload of various types of course material including scorm, questions, videos etc
  • Enabling language packs and update language strings
  • Installation and configuration of plugins
  • Setting up reminders and emails
  • Accessing reports
  • Setting up custom certificate with logos, signatures
  • Setting up new reports using configurable report plugin
  • Many more…

Our team is familiar with every how-to possible in LMS. Just ask us, we will share you the steps to do it.

TROUBLE SHOOTING
  • Simulation of issues with out any downtime
  • Bug tracking and escalations for LMS
  • Regular communication on progress and solution

We follow certain process to troubleshoot and simulate your issues without impacting learners. And once it is fixed, we communicate you with the resolution, what had caused the issue, what we should do to avoid it in future.

We have dedicated team for LMS issues as well as server issues.

SUPPORT HOURS
  • Currently our expert support is available from 6:00AM to 9:00PM IST (Indian Standard Time, Monday to Friday with the exception of statutory holidays.
  • In some cases, we are also available on Saturdays and weekend
  • But for severe issues like site is down or so, we make ourselves available any time 24/7, we will start analysis and resolve the issue immediately.

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SEE WHAT OUR SOLUTIONS CAN DO FOR YOU?